Patient Resources

The Patient Resources Section is intended to provide information about your appointment and our office.

If you would like to speak with an Elizabeth Wende Breast Care Patient Advocate, please call (585) 442-2190 ext 207.

About Your Appointment With Elizabeth Wende Breast Care

If you are scheduled for a screening mammogram but you or your doctor have found a new lump that did not disappear, or if an old lump or thickening is getting bigger, please call the office at (585) 442-3922 as your appointment will need to be rescheduled.

Screening mammogram— not waiting for results (all locations): About 1 hour
Screening mammogram— waiting for results(all locations):
No additional testing required: Currently about 90 minutes
If additional testing is required (all locations): Your wait time may be up to 3 hours depending on services available
Screening mammogram & screening ultrasound (all locations): About 2 hours
Bone Densitometry scan (Brighton, Carthage, Geneseo, Greece and Victor): About 30 minutes
Diagnostic appointment (Brighton & Victor locations only): 3 hours or more

Deodorant: Deodorant can be worn during your appointment.
Illness: In consideration of our other patients and staff, if you are
ill or have a contagious condition at the time of your appointment,
please call us to reschedule.
Perfume & Glitter Lotions: Please refrain from wearing.
Pregnancy or Possible Pregnancy: Please inform staff.

  1. Go online to
  2. Log onto the portal as an existing patient. Select: I would like a portal
    account. If you want immediate portal access, choose: text.
  3. Click on the tab: My Health History
  4. Enter or update your information
  5. Click on the Save button at the very bottom of the form
    If you need help, please call 585-442-2190, opt 1, opt 2. If you do not have a computer
    or an email address, you may complete paperwork at your appointment.

  1. Your current insurance card
  2. List of your current medications
  3. Photo I.D.
  4. Any insurance co-payment or deductible
  5. Referral script from your doctor (if needed)

Payment is expected at time of visit whether you have a copay or deductible plan. Please be aware additional testing is considered diagnostic and may result in out-of-pocket expenses to you due to deductibles, co-insurance and/or co-pays.

Every insurance policy is different – please consult with your insurance company to determine if your diagnostic tests will be covered.

There will be an additional $20 charge for co-payments and deductibles not received at time of service.
There will be a $20 charge for appointments canceled with less than 24 hours notice.

Patients that have implants,  please note that deflation and rupture are among the known risks of having implants.

Our offices are open

If you have any questions, please call our appointment line 585-442-2190
or send a message to our patient portal (

COVID 19 has affected all of us in some way.  Please know we are committed to
protecting every patient and staff member.

Please call our office if you have recently traveled or are experiencing symptoms such as: fever, cough, shortness of breath or are feeling unwell.  We request patients do not bring a companion.

For information on Coronavirus:

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