Join Our Team

The Position

We are looking for a full-time (M-F) medical assistant to assist radiologists with procedures and many other aspects of day-to-day operations. Must have a teamwork mindset but also be able to work individually.

General Responsibilities and Duties

• Prepare exams in EHR/PACS systems
• Prepare exam rooms and medical instruments
• Assist physicians with workflow and procedures such as ultrasound, core biopsies, fine needle aspirations & cyst aspirations
• Prepares specimens and paperwork for laboratory analysis
• Schedule appointments and handle calls to patients, physician offices, and labs
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with regulations

Qualifications

• Ability to multi-task effectively in a fast-paced environment
• Professionalism and friendly demeanor
• Excellent customer service skills and ability to deliver compassionate support, attention, and assistance to aid in managing difficult/emotional patient situations
• Basic computer knowledge; familiarity with electronic medical health care record systems beneficial
• Ability to understand and carry out detailed written or oral instructions
• A basic understanding of patient care, medical terminology, and coding procedures is a plus

Location

Rochester, NY

The Position

We are looking for a per diem Physician Assistant. This position works with a team, using MRI to serve our high-risk patients 1-2 Saturdays per month.

General Responsibilities and Duties

• Experience in Radiology setting; Radiology PA preferred but willing to train
• Work with support staff and MRI technologists to provide care to High-Risk Breast MRI screening patients
• Proficient IV skills
• Must be knowledgeable and comfortable in treating Gadolinium contrast reactions with the assistance of MRI technologist(s) and staff: triage, treat, and document
• Demonstrate ability and appropriate technical skills when administering treatments and procedures
• Active part of MRI patient throughput: Screen MRI patients for safety, place IV for contrast administration and assist with MRI patient positioning and room turnover
• Train on and operate power injector
• Use Avairis (EWBC electronic medical record) for documentation

Qualifications

• Current state licensing
• BLS required
• Team player with excellent communication skills
• Breast MRI experience in a radiology setting is preferred but not necessary
• Self-motivated/independent
• Ability to maintain great customer service skills in a high-volume facility

Location

Rochester, NY

The Position:

We are looking for a per diem breast MRI technologist. This position works with a team, using MRI to serve our high-risk patients. The position is 1-2 Saturdays per month.

General Responsibilities and Duties:

• Review MRI procedure with the patient-
• IV skills required
• Perform breast MRI and be able to position the patient for the exam
• Work closely with other technologists, front office high-risk staff, and a Physician Assistant
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with regulations

Qualifications:

• Current state licensing
• CPR certification is mandatory
• Breast MRI experience optimal but not required (willing to train)
• Injection certification preferred (willing to train)
• Self-motivated/independent and a team player
• Basic computer knowledge is necessary; familiarity with EHR and PACS systems is beneficial. Must be trained to learn and use the Avairis system at EWBC
• Ability to maintain excellent customer service skills in a high-volume facility

Location

Rochester, NY

The Position

We are looking for a full-time radiologic technologist with mammography experience preferred but who is willing to train. The position offers full-time days, no weekends, and no evening calls.

General Responsibilities and Duties

• Contribute to quality patient care while delivering mammography procedures
• Operates radiologic equipment and performs procedures to assist physicians in the diagnosis of disease
• Review images for quality control
• Troubleshoot equipment as needed

Qualifications

• Two-year program with ARRT registration and New York State licensed
• Basic computer knowledge is necessary; familiarity with EHR and PACS systems beneficial
• Ability to maintain great customer service skills in a high-volume facility

Location

Rochester, NY

The Position

The breast Imaging facility is seeking a full-time Medical Billing Collections and Denial Specialist to add to our experienced Billing Department. This position is responsible for overseeing the overdue patient collection, analyzing trends, and coding issues resulting in insurance denials. The position reports directly to the Billing Manager. Communication skills with coworkers and patients are vital to improving processes and maintaining quality customer relations. Requires strong organizational skills, critical thinking, and the ability to produce, interpret and present detailed billing activity reports.

General Responsibilities and Duties

Denials and Claim Resolution

• Daily review of insurance claims denials. Reviews, researches, and resubmits required documentation for denied claims to support payment from insurance providers
• Follow up on unpaid/denied insurance claims. Resolves unpaid claims which have not been paid/rejected within a predetermined period through the appeals process
• Comfortable communicating with insurance provider representatives by email, telephone, or virtual/in-person meeting to identify and ensure payment of claims
• Understands in detail insurance and billing procedure guidelines when resubmitting claims and appeals.
• Prepares reports for management to document recurring problems and identify the source of reimbursement delays. Works closely with management to ensure effective communication and education of staff.

Daily as Assigned

• Claim Processing
  o Process all claims, ensuring diagnosis and procedure codes, charges and modifiers are correct
  o Troubleshoot and correct any problems that prevent a claim from being released for acceptance by insurance carriers
• Insurance and Patient payment posting
  o Post payments and resolve unpaid, overpaid, or unreconciled insurance claims
  o Maintain a detailed knowledge of insurance regulations, billing procedures, and coding guidelines that affect insurance AR payments

Qualifications

• CMC or CPC with experience in Radiology Billing preferred
• Experience with ledger resolution helpful
• Excellent communication skills, both written and verbal, and internal personal skills
• Ability to multi-task, use critical thinking, and familiar with Excel

Job Summary

This position manages the Call Center for all EWBC locations, coordinating all scheduling, programming, and staff training to create optimal patient care and workflow efficiency.

General Responsibilities and Duties

Managerial:

• Interviews candidates, hires, and trains new call center personnel and prepares them to respond to patient scheduling, and addresses patient questions and concerns
• Prepares call center performance reports by collecting and analyzing call agents’ data
• Evaluates reports and look for areas of strength and improvement
• Evaluates individual performance reviews with individual staff
• Reviews performance reports and overall effectiveness with upper management
• Helps call agents with challenging patient issues
• Anticipates future needs for patient scheduling and appointment needs at all locations
• Builds and programs future scheduling templates
• Monitors team performance and provides tools if necessary
• Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
• Presents monthly and annual call center action plans and objectives
• Work closely with Front End Patient Services Manager

Qualifications:

• Excellent customer service skills
• Ability to handle sensitive patient information with confidentiality
• Professional and courteous
• Strong organizational and leadership skills
• Skill in using healthcare software and computer skills
• Problem-solving skills
• Ability to communicate professionally with physicians, administration, staff, and patients
• Strong understanding of medical terminology, technology, software applications, and phone and computer systems
• Advanced customer focus and customer service skills
• Exceptional training and coaching skills to motivate employees
• Excellent verbal and written communication skills
• Ability to remain calm and in control of a situation
• Ability to multitask in a busy environment

Experience

• Associates degree or higher preferred
• 2+ years’ experience in an administrative role at a healthcare practice
• Minimum of an associate degree, bachelor’s preferred
• Five years of experience working in a medical office call center
• Previous managerial experience

Performance Standards

Medical Call Center Manager is expected to perform well in a team environment, also possessing the ability to work independently with minimal supervision. The expectation is that the needs of the patient are always the priority. Therefore, the ability to multitask and attention to detail is essential in this role. This position reports directly to the Operations Director.

Job Summary

Responsible for answering phone calls, scheduling appointments, greeting and checking in patients, verifying and updating patient information accurately, and handling insurance, deductibles, and co-pays while ensuring a friendly and professional demeanor.

Essential Duties and Responsibilities

• Schedule appointments
• Check-in patients
• Verify and update patient information in the EHR system
• Collect co-pays and deductibles from patients at the time of appointment

Skills and Qualifications

• 1-3 years of medical office experience preferred
• Excellent customer service and strong communication skills
• Basic computer knowledge is necessary; familiarity with electronic medical healthcare record systems beneficial
• Ability to work well in a team-oriented environment

Performance Standards

Patient Service Representatives are expected to perform well in a team environment and make our patients’ needs their number one priority. The ability to multi-task and pay attention to detail is essential in this role. This position reports directly to the Front Desk/Call Center Managers.