Insurance & Billing

We are always happy to assist you with your insurance questions.

Contact EWBC Billing Department

Phone: (585) 442-1830
Fax: (585) 758-7091
Address: EWBC Billing Department | 170 Sawgrass Drive | Rochester, NY 14620


Monday – Friday
7:00 am to 4:30 pm

Patient Financial Policy & Responsibilities

Thank you for choosing Elizabeth Wende Breast Care, LLC. as your healthcare provider. Our goal is to build a successful physician-patient relationship with you. Your understanding of our patient financial policy and your responsibility for payment of services is important to our professional relationship.

Therefore, it is your responsibility to notify our office of any changes in your address, name, telephone, insurance information, etc.

Payment is expected at the time of the visit whether you have a copay or deductible plan. Please be aware if you are scheduled for a screening mammogram, and additional testing is recommended, and the additional tests are diagnostic. They may result in out-of-pocket expenses from you due to deductibles, co-insurance, and/or co-pays. Every insurance policy is different – please consult your insurance company to determine if you will have any out-of-pocket expenses for any diagnostic services.

There will be an additional $20 charge for co-payments and deductibles not received at the time of service.

We will bill your insurance company for the services you’ve received at our office. To properly bill your insurance company, we require that you provide all insurance information, including primary and secondary insurance, and any change of insurance information.

  • You are expected to present an insurance card at each visit. Copayments and past due balances are due at the time of check-in unless previous arrangements have been made with our billing department. You may pay by cash, check, money orders, or credit card.
  • Payment for known copays, co-insurance, and deductibles is your responsibility and will be due when services are performed. The insurance company makes the final determination of your eligibility and benefits. If your insurance company is not contracted with us, i.e., if the practice is not part of your insurance’s network, you agree to pay all charges not covered by insurance.
  • Not all services provided by this office are covered by every plan. You are responsible for understanding your benefit plan and for knowing its requirements for referrals to specialists, preauthorization of procedures, etc. It is your responsibility to pay for non-covered services. After insurance claims are paid, the remaining balances on your account must be paid in full within the regularly scheduled billing cycle of 30 days.
  • If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the cost to us immediately. But, again, it is the patient’s responsibility to know if our office is participating in their plan.

Patients without insurance are expected to pay for services at the time of the visit. Financial needs are understood by this office, please ask to speak with our billing department to discuss a mutually agreeable payment plan, or information on additional resources that maybe available.

Missed or canceled MRI appointments with less than 24-hour notice: $200 fee charged.

All other missed or canceled appointments with less than 24 hours’ notice: $50 fee charged.

If more than two appointments are missed or canceled without prior notice to our office in a two-year period, we reserve the right not to schedule any further appointments. Terms are subject to change without prior notice.

A returned check charge of $20 will be payable by cash or money order along with the fee for insufficient funds rendered by the bank. A returned check may be cause for providing services on a cash-only basis.

If previous arrangements have not been made with our finance office, any account balance outstanding over 75 days will be forwarded to a collection agency.

Questions about fees, policies, or your responsibilities?

Questions about the No Surprises Act (Surprise Medical Bills)

Our billing department is available and happy to assist